Privacy Policy
Zero Touch AI ("Zero Touch AI," "we," "us," or "our"), a division of Santini Holdings, LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 0touch.ai, contact us, or use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out our contact or inquiry form
- Book a discovery call or consultation
- Engage us for services
- Communicate with us via email, phone, or text message
This information may include your name, email address, phone number, business name, and any other information you choose to provide.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, referring URLs, pages visited, and time spent on pages. This information is used to improve our website and understand how visitors use it.
Financial and Business Information
If you engage us for bookkeeping or other business services, we will collect and process financial records, bank statements, and other business documents necessary to perform those services. This information is handled with strict confidentiality and used solely to deliver contracted services.
2. SMS and Text Message Communications
SMS Consent and Opt-In: By providing your phone number to Zero Touch AI — whether through our contact form, during a discovery call, or as part of a service engagement — you consent to receive SMS text messages from us related to your inquiry or services. These messages may include appointment confirmations and reminders, service updates and notifications, follow-up communications related to your inquiry, and operational alerts related to services we provide to your business.
Message Frequency: Message frequency varies depending on the nature of your engagement with us. For service clients, you may receive recurring messages related to your account and services.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and then no further SMS messages unless you re-subscribe. You may also opt out by contacting us at info@0touch.ai.
Help: For assistance with SMS communications, reply HELP to any message or contact us at info@0touch.ai.
Message and Data Rates: Standard message and data rates may apply. Zero Touch AI does not charge for SMS messages we send, but your mobile carrier may charge for messages received.
No Sharing for Marketing: We do not sell or share your phone number with third parties for their marketing purposes. Your phone number is used solely for communications related to your business relationship with Zero Touch AI.
Carrier: Zero Touch AI uses Twilio, Inc. as its SMS delivery provider. Twilio's privacy policy is available at twilio.com/legal/privacy.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule discovery calls
- Deliver the bookkeeping, receptionist, and automation services you engage us for
- Send transactional communications including appointment reminders and service updates
- Send SMS notifications as described in Section 2 above
- Improve our website and services
- Comply with applicable laws and regulations
- Protect the security and integrity of our systems
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist us in delivering our services, including cloud hosting, SMS delivery (Twilio), and accounting software (Intuit QuickBooks). These providers are contractually required to protect your information.
- Professional advisors: Attorneys, accountants, and other advisors as necessary for legal or business purposes.
- Law enforcement: When required by law or to protect our legal rights.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted transmission of sensitive data, and access controls limiting who within our organization can access client information.
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to deliver contracted services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records are retained for a minimum of seven years as required by applicable tax and accounting regulations.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of SMS communications at any time by replying STOP
- Opt out of email marketing communications at any time by clicking "unsubscribe"
To exercise these rights, contact us at info@0touch.ai.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Zero Touch AI
A division of Santini Holdings, LLC
Wilmington, Massachusetts
Email: info@0touch.ai